Frequently Asked Questions
Everything you need to know about shopping with Kreafolk
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
How long will it take for my order to arrive?
Standard shipping typically takes 3 to 7 business days. You will receive a tracking number via email as soon as your order has been dispatched.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original condition and packaging to qualify for a full refund.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
How can I track my order status?
Once your order is shipped, you can track its progress through the 'Order History' section of your account or by using the link provided in your shipping confirmation email.
Are my personal details secure?
Absolutely. We use industry-standard SSL encryption to protect your data and ensure that your shopping experience is 100% secure.