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Returns & Exchanges
At Kreafolk, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.
1
Initiate Your Request
Log in to your account and navigate to your order history to select the items you wish to return or exchange.
2
Prepare Your Package
Ensure items are in their original condition and packaging, then securely pack them with the provided return shipping label.
3
Ship the Items
Drop off your package at any authorized carrier location or schedule a pickup to send the items back to our warehouse.
4
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or ship your replacement within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing